The Iowa Identity Theft Victim Assistance Coalition has unveiled a new Handout designed specifically for Iowa victims of identity theft.  The Coalition is a public/nonprofit partnership of 21 Iowa law enforcement and other organizations.

Among other things, the Handout’s advice includes immediate steps victims should take such as reporting the problem to law enforcement.  The Handout also covers longer-term actions victims should consider such as closely reviewing all future bills and financial account statements for signs of fraud.  

Coalition Director Bill Brauch said that Coalition members wanted to provide advice that was short, thorough, and easy to understand.  “Our members did a great job in designing the Handout. It’s already being used by our members throughout the state and we are actively promoting its use by others, including municipal police departments, the Iowa Area Agencies on Aging, constituent service offices of Iowa’s members of Congress, and others.”  

Brauch noted that the Handout can be given to victims online or in person on a single, two-sided sheet.  “This gets information into victims’ hands right away and gives them solid advice so they can start immediately doing what they need to do to clear up their accounts and records.” 

Brauch said that the “immediate steps” include reporting the fraud to the company or agency where the fraud occurred.  “Nothing is more important that preventing any losses right away,” Brauch said.  

Brauch noted that the next step is vital.  “Every identity theft victim needs to file a report with the Federal Trade Commission (“FTC”) by going to www.Identitytheft.gov.”  Brauch noted that the FTC’s website offers victims hands-on tools, including a victim report to present to law enforcement and to creditors, model form letters to send to lenders and credit card issuers, and further advice.   Brauch noted another immediate step is for victims to file a report with their local police or sheriff’s offices.

After completing immediate steps, the Handout recommends victims:

• Freeze their credit reports;
• Review their credit reports to ensure they are accurate;
• Dispute in writing any inaccuracies on their credit reports; and,
• Consider seeking an Identity Theft “Passport” from the Attorney General’s Crime Victim Assistance Division as further proof they are victims.

The Handout also includes vital contact information victims may need to reach the right folks at the Attorney General’s Office, the Iowa Department of Revenue, the Social Security Administration, and other agencies.  Finally, it urges all victims to keep good notes and to make copies of everything they send in dealing with the identity theft.  

“Victims often don’t know where to turn for help,” Brauch said. “Using the advice on the Coalition’s Handout will help them focus on the most important steps to take, and in the right order, so they can minimize the time and cost of recovering from identity theft.” 

The members of the Iowa Identity Theft Victim Assistance Coalition include:

AARP Iowa, Children and Families of Iowa,  Iowa Attorney General’s Office – Consumer Protection Division,  Iowa Attorney General’s Office – Crime Victim Assistance Division, Iowa Bankers Association, Iowa County Attorneys Association, Iowa Credit Union Foundation, Iowa Department of Corrections - Office of Victim and Restorative Justice Programs, Iowa Department of Revenue, Iowa Department of Transportation, Iowa Department of Veterans Affairs, Iowa Insurance Division, Iowa Legal Aid, Iowa Office of the Chief Information Officer, Iowa Organization for Victim Assistance, Iowa State Bank, Iowa State Sheriffs’ and Deputies’ Association, Iowa State University Extension and Outreach, Polk County Attorney’s Association, United States Attorney for the Northern District of Iowa, and the University of Northern Iowa.  

The Coalition was formed through a 2017 grant from the U.S. Department of Justice, Justice Assistance Programs, and is as part of the National Identity Theft Victim Assistance Network overseen by the Department of Justice. The grant establishing the Iowa Coalition was made to the Iowa Organization for Victim Assistance, a non-profit organization that has been active since 1983 in advocating for the rights of Iowa crime victims. 

Coalition Director Brauch retired in 2015 after 28 years as an Assistant Iowa Attorney General, the last 20 years as Director of the Iowa Attorney Generals’ Consumer Protection Division.

www.IowaIDTheft.org  
Identity Theft Victim Handout PDF
  
(The Coalition’s Website was produced by the Iowa Organization for Victim Assistance under award #2016-XV-GX-K004, awarded by the Office for Victims of Crime, Office of Justice Programs, U.S. Department of Justice.)

It’s New Year’s resolution time again. You may be planning to lose weight, get in shape, or firm up your finances. But here’s one resolution we should all follow – to better protect our privacy in 2019!

Resolving to do a better job protecting your privacy will not show up when you get on the scale, but the hidden benefits can be enormous. For example, who wouldn’t want to avoid becoming a victim of identity theft?

By following the simple steps below, you’ll be much less likely to fall victim to an identity thief. Resolve to:

• Read every monthly credit card and financial account statement like a hawk. Make sure every charge or withdrawal is legitimate. Immediately contact your credit card issuer or financial institution if you find any errors.
• Get your free annual credit report from each of the credit reporting agencies: TransUnion, Equifax, and Experian. Spread them throughout the year. or example, get your first free report from one of the companies in January, from another company in May, and from the third in September. Go to: AnnualCreditReport.com, the only truly free online source of credit reports.
• Hang up on phone calls asking for personal information such as a Social Security or Medicare number, or a credit card number. Also, don’t fall for official sounding names. Government agencies, real businesses, family members and friends will never call “out of the blue” and ask for your personal information.
• Be on guard against scams that ask you to wire money somewhere or to buy a gift card or loadable debit card and share the password. The caller may claim to be a relative or friend in immediate need of money. Don’t believe it! This is a very common scam.
• Be very cautious if you receive unexpected e-mails from friends, fellow employees, or even your boss asking you to open an attachment. Scam artists use this trick to embed spyware in your computer’s hard drive. They then use the spyware to steal personal information, such as financial account passwords.
• Use better passwords and change them regularly. Make your passwords long and complex. Use a combination of upper and lower-case letters, plus numbers and symbols. Don’t use the same passwords for multiple accounts. If multi-factor security is available, use it. Don’t choose a parent’s name before marriage as part of the multi-factor security because scam artists can easily find that information in public records.
• Reduce credit card solicitations by opting out of prescreened credit offers. Go to: https://www.optoutprescreen.com/

Finally, if you become a victim of identity theft, visit our website, IowaIDTheft.org, for advice on what to do to avoid future problems and recover from the scam.

​The leaves are changing and falling.  Halloween is soon upon us.  Pumpkins have been carved and decorate many a porch across Iowa.   Little ghosts and goblins will soon be out for trick or treat.  Halloween can be a fun time for all.  

While the ‘frights’ of Halloween are all in jest, consumers’ fears about falling victim to identity theft are all too real.  However, there is much we all can do to prevent the identity theft ghouls from getting hold of our important financial and other information.

Here are some tips to protect you and your family against identity thieves who lurk, both day and night:
​

• Don’t fall for creepy callers saying you owe the IRS money, didn’t show for jury duty, or didn’t pay your gas and light bill, and asking for your credit or debit card or bank account number to make immediate payment.  They might even say you have to pay now to avoid arrest!  Hang up on them!  
• It’s getting colder, so “freeze” access to your credit reports.  The credit bureaus are now required by law to grant your request to stop anyone from getting your credit reports.  Best of all, it’s now free!  It’s also free to ask the bureaus to “lift” the freeze if you want to apply for a loan or credit card.  For more information about freezing your credit reports, go to:  https://www.iowaidtheft.org/scam-alert/new-iowa-law-offers-scam-protection
• Don’t be tricked by a call, e-mail, text, or pop-up from “Microsoft” or “Apple” telling you they need to take over your computer to fix a supposed problem.  This is a pure scam! They want access to your computer or smart phone so they can search them for valuable data, including account numbers and passwords. Hang up on the calls, delete the e-mails, and ignore the texts.  

Keep the lights on and the treats ready for the little ones this Halloween, but slam the door on tricky identity thieves!

Parents of teenagers might think, “My son (or daughter) doesn’t have a credit report, why would I care about freezing his credit?” Here’s why: kids are identity theft victims every day. NBC News reported this summer on a study that found over 1 million children in the U.S. were victims of identity theft in 2017. 

Think about it; a child has a Social Security number but no credit file. What better target for an identity thief who wants to apply for credit using someone else’s Social Security number? Worse yet, a credit card obtained by a scam artist in your child’s name is unlikely to be detected for some time. Child victims can be any age under 18.

The harm to a minor’s credit can be substantial. No one wants their child to start adult life with destroyed credit, unpaid bills and possibly even civil judgments against them for unpaid debts. Cleaning up a mess like that takes a lot of time and effort.

Iowa law, and now federal law, provides parents with a free way to keep this from happening. Parents can now require the credit reporting companies to create a credit file for minor children and then to issue a 'security freeze' for the file, all at no charge. This makes it much harder for identity thieves to open new accounts in the child’s name or using the child’s Social Security number as creditors will be denied access to the credit file.

Each of the three major credit reporting companies: Equifax, Experian and TransUnion post information instructing parents how to do this for their children.  Both Iowa and the new federal law provide this same option for those who care for incapacitated persons or for those appointed as a guardian or conservator for another.

Parents can watch for signs that their children have been victims, including calls or notices from debt collectors, credit card bills, bills for medical care, driver license renewal notices for children who don’t have a license and other unexpected notices.  The same laws will allow parents, or their children upon turning 18, to lift the freezes at no charge.

There are almost an infinite number of ways it seems, that we can inadvertently release our personal data in the electronic age. Here’s one you very likely haven't considered.

Most Americans know that today’s modern vehicles are rolling computers. Most Americans probably also know that they need to carefully clear data before disposing of a computer, I-Pad, or smart phone. But you may not have thought about it when it comes to your car.

​It's also a treasure-trove of information — so never dispose of your car before removing stored data. The Federal Trade Commission (FTC) recently released tips to follow when you prepare to sell, trade or donate your vehicle.

The following types of data should be cleared prior to sale:

• Phone contacts and address books. If you synced your phone to your vehicle your address book was likely downloaded to your car.
• Mobile apps’ log-in and related data that may be stored in the car.
• Digital content, such as music, that may be stored on the vehicle’s hard drive.
• Location data like the routes you take to work, home or other places that may be stored in the vehicle’s navigation system.
• Any garage door codes for your home or office.

The FTC also recommends that besides the information stored in your vehicle, check to make sure you’ve cleared connections between your devices and the vehicle. For example car manufacturers may provide an app that lets you control the car’s functions or find the car. The FTC urges you to disconnect that app from the car before you permanently transfer it to someone else.

Finally, even hitting the “factory reset” button to clear data may not do the trick because your car may still be connected to subscription services like satellite radio, mobile wi-fi hotspots and data services. To avoid problems, cancel these services or have them transferred to your new vehicle. For further information on clearing stored data, consult your vehicle’s owners’ manual or your local dealer.

College students will be coming back to campus during the next few weeks, returning to new professors and classes, greeting old friends and meeting new ones. It's an exciting time for everyone, but especially for incoming freshmen who are beginning a new chapter in their lives.

With all the excitement and everything else on their busy plates, students may be particularly vulnerable to certain forms of identity theft and fraud. The following are based on tips recently provided by the Better Business Bureau.

Be wary of financial aid scams. These include misleading scholarship and financial aid offers, offered online or through on or near-campus seminars. A request for payment up front for a scholarship or student loan is a sure sign of a scam. Investigate any potential services or loan/debt consolidation companies by visiting ​www.bbb.org/en/us and by contacting Iowa Attorney General Tom Miller's office by calling 888-777-4590 (281-5926 in Des Moines). The BBB also recommends visiting the U.S. Department of Education’s website for information. 

Watch out for student-specific 'work at home' scams. They might more properly be referred to a 'work in dorm' scams, but the aim is the same: targeting unemployed college students looking for work who come across too-good-to-be-true offers of ‘easy’ ways to make money. Nearly all require some form of up-front payment — a sure sign the offer is not legitimate.  

Don’t fall for roommate rental scams. Posts on Craigslist looking for roommates may actually come from scammers half a world away. Always confirm exactly who you are dealing with. Never wire money or reveal personal financial data to anyone in connection with a room rental. It's an easy way for crooks to steal from you, and once you’ve wired money away, it will be very difficult, if not impossible, to get back. Also avoid accepting payments for more than the agreed price — a common sign of a scam — and never assume that a check is legitimate.

All of the above are frauds, but they also often include identity theft; once a student has revealed an account or credit card number to the scam artist, that information is likely to be used or sold by the scammer, opening the student to a variety of identity frauds. By being careful and knowing in advance what to watch for, college students can focus their time and effort on their studies and on having a great school year free from fraud. 

​On Independence Day many of us think about our veterans and the sacrifices they and their families have made for our nation. Unfortunately some scam artists are so warped that they target our veterans for identity theft and other scams. 
 
A recent post from the New Jersey Office of Consumer Affairs described a recent identity theft scam targeting veterans. 
 
“Veterans receive a phone call from a fraudster posing as a representative of the Department of Veterans Affairs, DFAS, or a Veterans Affairs Hospital. Veterans then are asked to provide personal information, including social security number, in  order to ‘update their files.’”
 
Legitimate health care providers and facilities will never call or e-mail a veteran and ask for sensitive personal information such as a social security number, Medicare number or a financial account number. Veterans and their family members should hang up on such calls and delete any e-mails seeking that type of information.
 
The New Jersey Office of Consumer Affairs also noted a “Phishing Scheme” targeting active-duty military.
 
“Cyber criminals are attempting to pose as members of the U.S. Army Criminal Investigation Command (‘CID’) or some other military investigative organization, and are e-mailing members of the military or their families, telling them that they have discovered supposedly fraudulent activities with a company the victim had contact with. These criminals then ask the victims to provide personal information so these 'investigators' can determine whether a person’s identity or financial security has been ‘compromised.’”
 
No law enforcement agency, civilian or military will ever call or e-mail seeking personal information to 'check out' a potential crime. Members of the military and their families sacrifice so much for us, but scam artists will take advantage of any opportunity and have no scruples when it comes to who they target. 
 
Finally, in 2016 Iowa Attorney General Tom Miller announced that his office was taking additional action to help veterans who are victims of consumer scams such as identity theft. Today, the forms used by Iowans to complain to his office include a spot to indicate if the individual is a veteran or active duty military. His office website also has a link: (www.iowaattorneygeneral.gov/for-consumers/for-veterans-and-service-members/) to specific advice for veterans and active duty military to help them learn to avoid scams. In addition a volunteer and Vietnam War veteran assists with consumer complaints and inquiries specifically from service members and veterans.   

A new state law became effective July 1, 2018 in Iowa that permits consumers to 'freeze' their credit reports at no cost. 

Before this new law, Iowans had to pay each of the three major credit reporting agencies $10 to freeze their credit reports and another $12 to temporarily suspend the freeze if they wished to apply for credit, for a total of $66.00. 

Iowa’s law also permitted companies to each charge up to $10 for permanently removing a credit freeze. The new law does away with all those fees and permits any Iowan to place, suspend or remove a credit freeze at no charge.

Often called a credit security freeze, the effect is to bar new creditors from seeing your credit report and credit score. Consumers may want to freeze their credit reports for several reasons, including to prevent someone else from applying for credit cards or loans in their names. Placing a credit freeze also helps prevent others from using a consumer’s name to apply for a job or rent a home or apartment.

The core purpose of placing a credit freeze is to prevent identity theft. Before this new law, a person had to become a victim of identity theft to freeze your credit at no charge. Iowa’s new law is similar to a new federal law that will become effective later this year. 

However freezing your credit doesn’t prevent all forms of identity fraud.  

Even if a credit freeze is in place, scam artists may still try to make charges on your existing accounts so it’s still important to check your credit card bills closely every month. Freezing your credit also doesn’t stop credit card offers from coming in the mail.  

Consumers who freeze their credit reports, but later wish to apply for credit will have to contact the credit reporting agencies in order to lift the credit freezes which is also now free to consumers.